Odyssey world booking conditions

Booking Conditions

These conditions are effective from 1st January 2008 and apply to all bookings. Please read these booking conditions carefully as, by entering into this contract, you confirm your acceptance of these booking conditions on behalf of all persons named on your booking form.

Accuracy
We take every care to ensure the accuracy of our descriptions, which are as detailed as possible. All information is given in good faith and believed correct at the time of going to press. All prices shown are an indication of the cost and the prices can only be confirmed at time of booking. Airport taxes and fuel surcharges will also be confirmed at the time of booking and as these are subject to change, we can only guarantee the cost if the booking is paid for in full and documents issued.

How to Book
Complete the booking form and send it to us with your deposit of £250 per person 0r 20% of the holiday cost, whichever is the greater. For bookings made within six weeks of the planned departure date ,full payment is required. If, after making a telephone booking, you do not have time to send us a signed booking form, we shall assume that you accept our terms and conditions and that you also accept responsibility for communicating these terms and conditions to the other members of your party. On receipt of your booking form we will try to make the holiday arrangements you have requested. If you have a particular requirement, which is an essential condition for your holiday booking, you must state this in writing so that we can advise you if we are able to comply.

If the requested holiday is available, we will send you a confirmation invoice setting out your holiday details (which you should check carefully), the amount of the balance due and the date by which it should be paid, usually eight weeks before departure. We do not send reminders. The contract between us and you is made on the date we post the confirmation invoice.

If the arrangements you have requested are not available, we will try to offer you a suitable alternative. If there is no suitable alternative, or if you do not wish to accept the alternative we offer, we will refund your deposit in full. Any special preferences indicated on your booking form will be notified to our suppliers, but we cannot guarantee that they will be met unless we have specifically confirmed this in writing.

If your booking form and/or appropriate payment has not been received within 3 days of your making a telephone booking the provisional reservation will lapse.

FLIGHTS: in order to offer the best available air fares at the time of booking, it may be necessary to pay in full for the flight element of your holiday.

Cancellation
If a booking needs to be cancelled the person who signed the booking form must notify OTT in writing, by recorded delivery post,preceed by a phone call where notice is within two weeks of departure. The date of cancellation is deemed to be that on which written notification is received. The total holiday cost is defined as the total amount invoiced less the cost of any insurance premiums which are not refundable since insurance cover is effective from the date of booking; any amendment charges are also non refundable.

Days before departure Canx charge as %
that notice is received of total holiday cost
More than 56 days loss
of deposit 55 - 0 days 100%

Amendments by us
We hope and expect to provide all the services confirmed to you at the time of booking. However, because we employ the services of suppliers over whom we have no direct control changes are occasionally unavoidable and we reserve the right to make these. Information regarding flight times etc is given for guidance only, final details being shown on your tickets. Any changes are likely to be minor ones. However, if we consider a change to be of major significance, such as change of accommodation to a lower grade, less convenient departure airport etc., we will provide you with three options: a) accept the alternative offered (and extra cost if applicable) b) switch to another holiday available from us or c) cancel your holiday and receive a full refund. In each case we will compensate you according to the degree of inconvenience experienced and length of notice given of the change(s) in question.

Amendments by you

Amendments to arrangements already booked and confirmed incur a charge of £30 per person or per change, as appropriate. However, within six weeks of departure you will, in addition, be required to pay all costs incurred or charges imposed by our suppliers in making the change(s) in question.

Complaints
If a problem occurs on holiday you must bring it to the attention of the hotel or our ground agents who will do their best to rectify the situation. We obviously prefer to rectify problems/deficiencies on site rather than address them after your return. However, should a problem not be resolved, please advise us in writing within 28 days of your return. We regret that no liability can be accepted if action is not taken as per this paragraph.

Your Liability for Payment
The person who signs the booking form does so on behalf of all persons listed on it and that person is responsible for the full holiday price as shown on the Confirmation/Invoice. If payment is not received by the due date, we reserve the right to consider the booking as cancelled and to levy the appropriate cancellation charges as shown above.
Travel Insurance
OTT recommend that you are adequately covered by travel insurance. A policy is available through OTT at the following rates, including 17.5% IPT(tax):
Duration
1-3 days   £30
4-5 days   £35
6-9 DAYS   £50
10-12 days   £52
13-16 days   £ 55
17-23 days   £62
24-31 days   £66
Each additional week   £20 Excess Waiver   £8

Financial Security
We have complied with the financial requirements of the Civil Aviation Authority with whom a bond has been lodged in respect of our air-inclusive holidays, our ATOL number being 9353. Our financial bonding requirements comply with the Regulations on Package Travel, Package Holidays and Package Tours in force from January 1993.

Holiday Prices and Price Guarantee
We guarantee that there will be no surcharge on the foreign currency element of our prices were the value of sterling to fall but, due to the contractual nature of the arrangement which enables us to provide this guarantee, neither will any refunds be made in the event of sterling appreciating. The brochure, as well as the holiday confirmation/invoice, states clearly what is included in the arrangements made on your behalf, together with details of any compulsory taxes. Any additional costs brought about by government action will be passed on to you. In the event that any such additional costs are incurred, however, we promise to absorb a total amount equal to 2% of the total holiday cost (excluding insurance premium and any amendment fees).

Law and Jurisdiction
The contract between us and any matter arising from it will be governed by and construed in accordance with English law and will be subject to the jurisdiction of the courts of England and Wales.

Our Liability To You
We accept responsibility if any of the services we are contractually obliged to provide proves deficient or if you suffer personal injury or death as a result of deficiencies in any of the services or facilities we arrange for you UNLESS the deficiency, personal injury or death is not attributable to our fault, nor to the fault of our suppliers, but is attributable to your fault, to the actions of someone unconnected with your holiday or to an unusual and unforeseeable circumstance beyond our control which neither we nor our suppliers could have anticipated or avoided even exercising all due care. In cases of lost or damaged baggage, or cases of death or personal injury arising in the course of international air or sea travel or in connection with hotel accommodation, the amount of compensation you will receive is limited by certain International Conventions, namely the Warsaw, Athens and Paris Conventions.

In making the various arrangements detailed in this brochure we act as agents for the hoteliers. However, although we act as agents we accept that, as far as you are concerned, we are an 'organiser' as described by the Package Travel Regulations 1992. This voluntary acceptance of liability on our part is designed to enhance your consumer protection. We cannot, however, accept responsibility if you suffer death or personal injury from an activity which is not part of the holiday arrangements we make for you, although if you ask for help, our local agents will do their best to resolve the difficulty in question.

Limit of Liability:
In respect of international travel by air, sea and rail, our liability to you will be limited or excluded in the same manner provided by the relevant international conventions. This means that our liability to you shall be limited to the actual engaged liability (if any) of the operating carrier or transport company, which undertakes the relevant travel service by air, sea or rail. We recommend that you obtain travel insurance before you travel.

FORCE MAJEURE
Unless otherwise stated in these booking conditions, we regret that we cannot accept liability or pay any compensation where the performance of our contractual is prevented or affected by reason of circumstances amounting to Force Majeure as defined below.

'Force Majeure', means unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided, even if all due care had been exercised including but not limited to war,, threat of war, riot, civil disobedience, or strife, government action, terrorist activity, natural or industrial disaster, fire,, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial disputes involving third parties, technical or maintenance problems, unforeseen operational decisions, of air carriers such as changes of schedules, delays, failure in information technology or internet connections.

Your Liability To Us
On receipt of your holiday confirmation, you must check carefully to ensure that we have interpreted your instructions correctly and that you have notified us in writing of any special requirements on which the success of your holiday depends. While on holiday you must behave properly and avoid causing damage, distress, danger or annoyance to other clients, suppliers or to third parties. You must not damage any property with which you come into contact during your holiday; if you do, you will be liable for the cost of repair or replacement.

The setting and enforcement of local safety regulations is the responsibility of local authorities. We make every effort to ensure our accommodation meets the highest standards although overseas regulations will differ from those in UK. Crime can occur on holiday as it can at any other time and in any part of the world. By adopting a vigilant and common-sense approach, however, most such risks can be minimised.

Passport/Visa/Health
Please ensure your passport is valid for 6 months beyond your planned return date. It is your responsibility to ensure that you hold valid travel documents, passports and visas (as may be required by the countries you plan to visit). Please check vaccination requirements with your doctor or contact NHS Direct on: 01453 883937.